Guest Experience Agent (Telephone Operator)

Guest Experience Agent (Telephone Operator) at Marriott processes guest calls, requests, questions, or concerns, operates the telephone switchboard, handles wake-up calls and message relay, informs guests about internet access, tests communications equipment, and responds to special guest needs. Responsibilities include accurately recording and relaying messages, dispatching bell or valet staff as needed, complying with company policies, maintaining professional appearance, using computers/POS systems, and providing courteous, clear communication. The role requires standing or walking for extended periods and involves assisting guests while upholding service standards and confidentiality.