Guest Experience Agent

Provide warm, professional guest reception at Scandinave Spa Whistler; explain the Thermal Journey Experience, massage services and other products offered; communicate the site features and uphold the spa's silence and digital detox ambiance; understand guest needs and recommend services and products; support group bookings and requests per Sales and Marketing directives; manage guest waitlists under Team Lead guidance; maintain clean, organized reception and guest areas; ensure adequate staffing at the front desk; perform opening and closing duties; process reservations, gift certificates/cards, boutique and bistro purchases using Zenoti/TAC; manage locker keys, towels, robes, and supplies; follow lost-and-found procedures; receive mail/packages; monitor/replenish supplies; stay knowledgeable on promotions and apply them in Zenoti; handle miscellaneous tasks to ensure smooth spa operations.