Guest Experience Agent (ON CALL) - InterContinental Mark Hopkins
On-siteCalifornia, United States or Nob Hill, Maryland, United States
California, United States or Nob Hill, Maryland, United StatesOn-siteFull TimeHOSPITALITYEnterprise
Full TimeEnterpriseHOSPITALITY
Job Summary
Welcome guests, manage bookings and up-selling opportunities, and handle cash and credit transactions while checking guests in and out. Acknowledge IHG Rewards Club members, record guest preferences, and address messages, requests, and concerns. Assist with bill issues, provide local knowledge, and report incidents following safety procedures. Perform ad-hoc duties as needed and maintain a professional appearance as a brand ambassador. This on-call position requires night, weekend, and holiday shifts with a high school diploma and one year of front desk experience preferred.
Required Qualifications
- Communication skills
- Problem-solving skills
- Fluency in the local language
- Literate and tech-savvy
- Flexibility
- High school diploma or qualification
- At least one year in a front desk or guest service position
- Ability to lift, push and pull big objects up to 50lbs (23 kg)
Desired Qualifications
- Extra language skills
- A college or university degree
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