Guest Experience Agent (m/w/d) – Quereinsteiger willkommen

Greet guests as the primary point of contact from check-in to departure, handling self-check-ins, answering inquiries, and sharing local insights in Cologne. Collaborate closely with the Housekeeping team to verify room standards, monitor house operations, and provide practical solutions during busy periods. Manage shift work between 8:00 and 20:00 without night shifts, maintaining a pragmatic approach to daily tasks. The role requires strong interpersonal skills, operational agility, and the ability to work independently in a flat-hierarchy startup environment. Candidates must speak fluent German and possess good English. Benefits include travel discounts, a monthly 50-Euro voucher, and modern Apple hardware.