Guest Experience Agent
On-site · London, England, United Kingdom
Job Summary
Guest Experience Agent at One Hundred Shoreditch assists guests from check-in to check-out, delivers personalised service, handles guest inquiries and requests, manages reservations and payments, promotes hotel facilities and local recommendations, and collaborates with housekeeping and F&B to ensure a seamless guest journey. The role emphasizes welcoming guests, delivering efficient service, and maintaining high standards of presentation and operations, with shift flexibility including evenings, weekends, and public holidays.
Required Qualifications
- Previous experience in hospitality, customer service, retail, or a guest-facing role
- Strong communication and interpersonal skills
- Positive, proactive, solution-focused attitude
- Ability to remain calm and professional in a fast-paced environment
- Flexibility to work evenings, weekends, and public holidays
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.