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Merlin EntertainmentsPosted 24 months ago

Guest Excellence Host (Front of House)

$16,640,000–$16,640,000 year

On-siteFarley, England, United Kingdom of Great Britain and Northern Ireland

Part TimeSenior LevelEnterprise

Job Summary

Deliver exceptional service to all guests by addressing their needs and queries with a smile while engaging them to ensure a memorable visit. Handle guest feedback and actively seek solutions to resolve issues, ensuring a seamless experience throughout their stay. Provide information about attractions, events, and available services to enhance the overall guest journey. Work closely with team members in Ride Host, Retail, Sales & Admissions, or other front-line areas, with flexibility to support additional departments based on operational needs. This role requires candidates aged 18 and over with strong interpersonal skills to thrive in a fast-paced environment.

Required Qualifications

  • 18 and over
  • genuine enthusiasm for helping others and creating unforgettable experiences
  • Strong interpersonal skills
  • ability to thrive in a fast-paced environment and respond effectively to changing circumstances
  • friendly and approachable personality
  • current CV

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