Guest Engagement ASL
On-site · Indianapolis, Indiana, United States
Job Summary
The Guest Engagement Assistant Store Leader will lead a guest-focused team to deliver exceptional guest experiences in-store, driving sales and achieving company goals. Responsibilities include hiring, training and developing a diverse team, coaching associates on service standards, managing the Mission Monday initiative to benefit the community, ensuring accountability for P&L results, providing timely feedback and recognition to drive retention and performance, and maintaining a welcoming, well-presented store environment. The role requires strong communication, hospitality leadership experience, a passion for community impact, entrepreneurial thinking to implement revenue-driven ideas, a professional appearance, and the ability to work a varied schedule (minimum 40 hours/week including holidays, nights, and weekends). Bachelor’s Degree is preferred; at least 1 year of retail or hospitality management experience is expected, with demonstrated capabilities in leadership, customer satisfaction, and employee relations.
Required Qualifications
- Bachelor’s Degree preferred
- 1 year Retail or Hospitality Management
- Strong communication skills with an outgoing personality and willingness to engage with guests
- Proven record as a successful hospitality leader with a high degree of knowledge in all aspects of leadership including financial results, guest satisfaction and employee relations
- The ability to maintain a beautiful environment using a keen eye for detail, ensuring a pleasing experience and inviting atmosphere
- A genuine desire to make a positive impact on the community and contribute to meaningful causes
- Creative and entrepreneurial thinking with the ability to react instinctively to implementing revenue driven ideas and opportunities
- A well-groomed and stylish appearance is essential, reflecting both personal pride and a commitment to delivering a world-class guest experience
- Ability to work a varied schedule with a minimum of 40 hours a week including holidays, nights and weekends
- Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location
- Must be able to lift and carry 30 pounds regularly without assistance
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.