Guest Care Concierge
On-siteColumbus, Ohio, United States
Job Summary
Partner with the Institute team to schedule appointments accurately and implement selling strategies to up-sell services and notify guests of specials. Uphold Aveda's core values by demonstrating strong interpersonal skills, maintaining high professionalism with guests and students, and addressing guest challenges in collaboration with the Salon + Spa Manager. Pre-book appointments, communicate inventory shortages, and support team members during slow traffic periods to ensure service excellence. Travel locally for events and out-of-state training as needed. This role requires working a flexible schedule including evenings and weekends, meeting performance goals, and adhering to all safety and security standards.
Required Qualifications
- High school diploma or GED equivalent
- Bachelor's degree
- Minimum of 2 years' continuous retail or customer service experience in a salon or spa
- Leadership
- Time management
- Organization
- Self-direction
- Initiative
- Resourcefulness
- Follow-through
- Ability to work at a fast pace
- Ability to handle multiple tasks and projects at the same time
- Excellent interpersonal skills
- Excellent communication skills
- Excellent presentation skills
- Extreme professionalism
- Confidentiality
- Aptitude to train new team members
- Ability to set and achieve goals
- Ability to implement decisions
- Ability to work under strict deadlines
- Ability to work a flexible schedule
- Ability to work evenings
- Ability to work weekends
- Strong commitment to customer service excellence
- Strong commitment to the Company's mission and vision
- Ability to travel locally to events
- Ability to travel for out-of-state training
Desired Qualifications
- Bachelor's degree a plus
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