Guest Attendant
On-sitePhoenix, Arizona, United States
Job Summary
Manage daily front office operations including reservations, check-ins, check-outs, and paperwork approvals. Fulfill guest needs by conducting tours, closing sales, and handling special requests like linen exchanges. Complete laundry duties such as washing, drying, folding, and organizing linens while maintaining a clean area. Perform cleaning tasks including vacuuming, dusting, and sanitizing public areas, ensuring supplies are stocked. Follow emergency procedures to ensure property and guest security. Assist with in-house sales and marketing initiatives to increase occupancy. Work a changing schedule with physical demands involving lifting up to 50lbs and prolonged standing.
Required Qualifications
- Minimum of one year in customer service
- hotel operations experience
- Proficient computer skills
- Excellent communication skills
- Strong organizational, time management, and problem-solving skills
- Proactive in solving problems
- Willing to work a changing schedule
- Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
- Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs
Desired Qualifications
- Minimum of one year in customer service; hotel operations experience preferred
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