GTP Senior Service Associate
$100,000–$100,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Manage inbound and outbound customer inquiries for commercial Treasury Management Products, resolving complex product and account service issues with full ownership. Provide prompt, courteous service to internal and external clients while adhering to established service level agreements and first-call resolution targets. Troubleshoot technical issues remotely via MS meetings, explain transmission protocols to IT and vendors, and ensure browser synchronization meets Treasury Management requirements. Support remote deposit scanner installations, walk customers through product user guides, and re-engineer processes to develop proactive approaches to client challenges.
Required Qualifications
- Must be able to multi-task between incoming calls and email requests with accuracy
- Must have strong product, operational, and commercial banking knowledge to efficiently resolve issues
- At least 5 years of experience with Treasury systems and products
- Utilize excellent Treasury Product solution based referral techniques to fully service the client and support TMS strategic initiatives
- Re-Engineers processes and develops proactive approaches to client challenges
- Make recommendations to improve quality and service to the call center operations
- Troubleshoot wide-ranging issues, identifying and mitigating risks, keeping management informed
- Identify the root cause of issues and service/product improvement opportunities
- Develop creative win-win service solutions
- Applicants must have legal authorization to work in the United States
- We do not offer visa sponsorship at this time
Desired Qualifications
- Bachelors Degree and 5 years of related banking experience preferred
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