GTP Senior Service Associate
$100,000–$100,000 year
On-siteHouston, Texas, United States
Job Summary
Manage inbound and outbound customer inquiries for Treasury Management Products, resolving complex account service issues and ensuring first-call resolution within established service levels. Troubleshoot technical issues remotely via MS meetings, explain transmission protocols to IT and vendors, and support Remote Deposit scanner installations. Walk customers through product user guides and research requests while maintaining a customer-centric approach and balancing risk with opportunity. Make decisions quickly to balance risk and opportunity, providing high-level responsiveness to both internal and external clients.
Required Qualifications
- Must be able to multi-task between incoming calls and email requests with accuracy
- Must have strong product, operational, and commercial banking knowledge to efficiently resolve issues
- At least 5 years of experience with Treasury systems and products
- Utilize excellent Treasury Product solution based referral techniques to fully service the client and support TMS strategic initiatives
- Re-Engineers processes and develops proactive approaches to client challenges
- Make recommendations to improve quality and service to the call center operations
- Troubleshoot wide-ranging issues, identifying and mitigating risks, keeping management informed
- Identify the root cause of issues and service/product improvement opportunities
- Develop creative win-win service solutions
- Applicants must have legal authorization to work in the United States
- We do not offer visa sponsorship at this time
Desired Qualifications
- Bachelors Degree and 5 years of related banking experience preferred
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