GTM Business Process Manager
$126,500–$173,900 year
HybridChicago, Illinois, United States or San Francisco, California, United States
Job Summary
Develop and design end-to-end GTM process architecture, re-engineering workflows to integrate AI agents and automation for improved rep productivity. Map, analyze, and redesign sales process flows covering qualification, outreach sequencing, pipeline management, and post-sale handoffs to identify high-value opportunities. Establish standards and frameworks for process design while creating documentation such as process flows, playbooks, and RACIs. Collaborate with cross-functional teams including Sales, Partner, IT, and Revenue Operations to drive strategic improvement initiatives and facilitate decision-making on human-in-the-loop checkpoints versus full automation. Monitor deployed processes, apply user feedback, and iterate based on business outcome metrics to ensure operational efficiency and ease of use.
Required Qualifications
- BS/BA degree or equivalent in work experience
- 8+ years of experience in GTM Strategy and Operations, Consulting, or equivalent roles
- Experience with GTM processes, systems, and tools (Salesforce, GTM ecosystems, sales engagement platforms)
- Experience in process mapping and redesign using structured methodologies (e.g., swimlane diagrams, value stream mapping)
- Experience designing new processes and driving projects to successful completion
- Experience in business requirements gathering and driving feedback loops
- Access to an office location is required
- Minimum 2 days per week in-office expectation
Desired Qualifications
- Sales Strategy Operations experience working closely with Sales Leadership
- Prior exposure to high-growth work environments with a strong understanding of SaaS business models and go-to-market principles
- Excellent at articulating vision and executing projects end-to-end, from process discovery through AI deployment and adoption
- Comfortable and flexible working in a fast-paced, ambiguous environment where AI capabilities and business needs are rapidly evolving
- Well-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then drive to consensus
- Experience deploying AI agents or automation specifically within sales or GTM contexts (e.g., AI Sales Dev workflows, AI-assisted forecasting, deal intelligence agents, enablement bots)
- Ability to interact with and influence all levels from ICs to executives including translating AI concepts into accessible business value narratives
- High degree of intellectual curiosity, self-confidence, and a builder's mindset energized by experimenting with emerging AI tools and operationalizing them at scale
- Familiarity with prompt engineering, agent orchestration patterns, and responsible AI principles as they apply to enterprise GTM workflows
- Strong listener and out-of-the-box thinker in developing designs that incorporate current needs with future-design thinking
- Highly focused on business process efficiency through sound design and change management
- Driver mindset with high accountability
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