GSOC Operator
$42,640–$42,640 year
On-siteRichardson, Texas, United States
Job Summary
Answer routine and emergency calls, monitor traditional alarms, video, and access control systems, and provide general assistance per customer protocols. Dispatch security officers, emergency response teams, police, fire, and EMS personnel via telephone or email as required. Communicate and disperse information to key partners using established vehicles, and escalate critical event details to leadership. Report missing or inoperative equipment and respond to customer maintenance requests while ensuring full policy compliance. Document detailed records of shift activities and communications. This full-time, in-office role includes weekend work and mandatory paid training for the first two weeks.
Required Qualifications
- High school diploma or equivalent (e.g., GED)
- Minimum of two (2) years of experience in law enforcement, security, military, or emergency dispatching
- Minimum of two (2) years of experience controlling cameras and responding to alarms with one (1) year in a security setting
- Ability to identify a problem, apply security training and procedures and execute said procedures
- Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
- Proficient in all Microsoft Office applications
- Able to demonstrate good independent judgment and discretion
- Outstanding oral and written communication skills; able to read and interpret documents such as security logs, post orders, and other security correspondence
- Able to speak, read, and write the English language fluently
- This is a full time, in office role that requires weekends
- This position may require working on holidays if they fall on your regularly scheduled workdays
Desired Qualifications
- College degree in criminal justice
- Security Operations Center experience
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