GSOC Manager
On-siteSan Jose, California, United States
Job Summary
Lead 24/7/365 GSOC operations, providing operational leadership and coaching to a team of supervisors, security specialists, and threat intelligence analysts. Manage staffing models, shift schedules, payroll, and workforce compliance while driving accountability through performance reviews and KPI monitoring to maintain Unbilled Over Time below 0.5%. Act as senior incident commander during critical physical security events, directing intake protocols, mass notifications, and post-incident debriefs. Oversee core physical security platforms including PACS, VMS, and CEM tools, evaluating AI-driven monitoring and automated workflows. Manage threat intelligence operations to identify regional risks and build partnerships with HR, Legal, and Global Real Estate to align security with enterprise objectives. Conduct After-Action Reviews to refine response playbooks and present recommendations to senior leadership.
Required Qualifications
- 5+ years of progressive experience in corporate security, military, intelligence, law enforcement, or emergency management
- at least 3 years managing a 24/7 GSOC, fusion center, or enterprise command center
- Demonstrated experience managing frontline supervisors and large operational teams
- Proven success managing operational metrics, service level agreements (SLAs), workforce productivity, quality assurance programs, and maintaining stringent operational efficiency targets such as UBOT below 0.5%
- Deep familiarity with physical security architecture (CCTV, IP access control, intrusion detection) and modern CEM/incident management software suites
- Proven ability to maintain composure, make high-stakes decisions, and lead multi-disciplinary teams during complex incidents
- Exceptional written and verbal communication skills with the ability to translate complex threat information into concise executive-level briefings
- Bachelor's degree in security management, Criminal Justice, Emergency Management, International Relations, Business Management, or a related field (or equivalent operational experience)
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