GSOC Lead – Tech Site - Day Shift
$80,000–$80,000 year
On-siteSan Mateo, California, United States
Job Summary
Lead GSOC operations for Sony Interactive Entertainment, directing analysts and managing incident response for threats to life, geopolitical crises, and facility emergencies. Conduct shift briefings, validate threat assessments via intelligence platforms, and oversee escalation protocols for high-impact events affecting personnel and assets. Ensure SLA adherence, audit monitoring workflows, and facilitate drills while making real-time decisions on badge access and emergency communications. Operate a 12-hour rotating day shift (06:00AM–6:00PM) with consecutive days off, reporting to the GRS Client Services Manager within Prosegur's Global Risk Services division.
Required Qualifications
- 2+ years of experience in a GSOC, security operations, intelligence analysis, or risk monitoring role
- Demonstrated experience leading shifts or coordinating complex security incidents
- Strong understanding of global threat landscapes (crime, civil unrest, geopolitical risk, natural disasters, targeted violence)
- Proven ability to make independent operational decisions under pressure
- Advanced written and verbal communication skills
- Must be available for 06:00AM - 6:00PM shift schedule
- Must be available for Week 1: Thursday - Saturday schedule
- Must be available for Week 2: Wednesday - Saturday schedule
- Must be able to work 12-hour shifts
- Must be able to work rotating schedules (Team A / Team B)
- Must be able to take multiple consecutive days off between work cycles
Desired Qualifications
- Experience supporting a global corporate or technology/media organization
- Prior use of platforms such as Factal, Everbridge, Ontic, ISOS, CCURE, Exacq, or similar systems
- Bachelor's degree in security studies, criminal justice, international relations, or related field (or equivalent experience)
- Expert-level ability to utilize OSINT, social media platforms, and intelligence tools to identify threats
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