GSOC Lead
On-siteLondon, England, United Kingdom
Job Summary
Oversee Global Security Operations Centre activity by monitoring global events, reviewing CCTV and access control alerts, and managing incidents with clear escalation to internal and external security teams. Provide emergency and non-emergency security system monitoring, dispatch, and escalation support while assessing risks to client personnel, offices, assets, or operations. Write and review security incident reports, operational updates, and situational awareness communications to support timely security action plans. Coach, mentor, and support GSOC Analysts to maintain consistent operational standards while maintaining strict confidentiality. Work closely with onsite, offsite, internal, and external security teams during assigned shifts, including days, nights, weekends, and public holidays as required.
Required Qualifications
- Previous experience in a GSOC, SOC, corporate security, intelligence, military, law enforcement, emergency operations, or critical incident management environment
- Strong written and verbal communication skills, with the ability to communicate clearly with a global audience
- Ability to assess information quickly, make sound decisions, and escalate appropriately under pressure
- Strong attention to detail, organisational skills, and ability to manage multiple tasks or incidents concurrently
- Professional and composed when dealing with executives, clients, internal teams, external partners, authorities, and members of the public
- Competent user of Microsoft Office, Google Workspace, and other technology platforms used in a corporate security environment
- Must be willing to sign an NDA, maintain strict confidentiality, and work a shift-based rota including days, nights, weekends, and public holidays as required
- Must hold, or be willing to obtain before deployment, a valid SIA licence
- Must undergo and meet company standards for background and reference checks
- Exposure to sensitive and confidential information
- Regular computer usage and use of security technology platforms
- Ability to handle multiple tasks and incidents concurrently
- Frequent sitting and/or standing during shift periods
- Strong focus and attention to detail over extended periods
- Ability to remain calm and professional during urgent or high-pressure situations
- Manual dexterity is required for occasional reaching, lifting of small objects, and operating office equipment
- Must be flexible with the ability to work days, nights, evenings, weekends, and public holidays as required
Desired Qualifications
- Prior team lead, shift lead, supervisory, mentoring, or escalation management experience
- Experience with CCTV, access control, alarm monitoring, travel risk tools, incident management platforms, and open-source monitoring tools
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