Gruppo Gitav - Front Office Agent Turnante – The Caesar Venezia 2000 (Lido di Venezia)
On-siteLido, Veneto, Italy
Lido, Veneto, ItalyOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Manage Front Office and Back Office activities autonomously, handling guest check-ins and check-ins for individuals and groups while processing reservations and arrival flows. Respond to guest requests for special services such as transportation and laundry by coordinating with appropriate vendors, and provide accurate information about the property and local area. Ensure the Front Office and management remain updated on guest requests, complaints, and feedback, while collaborating with internal departments like housekeeping and maintenance. Supervise night shift operations twice weekly to maintain operational continuity and order.
Required Qualifications
- Experience minimum of one year in similar positions in the hospitality sector
- Excellent command of the English language, spoken and written
- Good knowledge of the Office package
- Excellent communication skills
- Active listening
- Empathy
- Teamwork attitude
- Precision
- Reliability
- Service orientation
- Residence at Lido di Venezia or nearby areas
Desired Qualifications
- A second foreign language
- Familiarity with PMS Scrigno
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