Growth Support Specialist - UK (REMOTE)
RemoteUnited Kingdom
Job Summary
Dial out to warm inbound leads and online applications to contact prospective agents and business owners immediately. Educate candidates on the eXp model, verify qualification criteria across residential, luxury, and commercial divisions, and guide them through onboarding steps. Conduct phone consultations to explain the split model and cap structure, then maintain CRM standards by tracking call activity, logging lead stages, and issuing join contracts. Monitor conversion metrics and provide structured monthly reporting on pipeline status and candidate flow to the Head of Growth UK. Collaborate with leadership to optimize growth strategy based on lead quality and conversion barriers.
Required Qualifications
- Strong sales and communication skills
- Experience in customer service, sales, or a related field
- Ability to work independently and manage time effectively
- A proactive approach to problem-solving
- Familiarity with CRM systems and databases
- Typically requires a minimum of 5 years of related experience, or a Bachelor's degree with 3 years, or a Master's degree or a PhD without experience; or equivalent work experience
- This is a high-volume, telephone-based growth role
- Work-from-anywhere in the UK
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