Growth Lead
On-siteMumbai, Maharashtra, India
Job Summary
Develop and grow trusted relationships with key clients by building thorough understanding of customer needs and requirements. Take ownership of driving repeat transactions, minimizing churn, and resolving issues to maintain trust. Serve as the communication link between customers and internal teams while preparing regular progress reports using key account metrics. Defend and grow client revenue through cross-selling and up-selling to existing portfolios, liaising with decision-makers in banks and financial institutions to identify new opportunities. Gather client requirements to suggest solution implementations that enhance processes, focusing on both product sales and new solution ideas. Manage engagements to meet expectations, document end-to-end sales activities, and conduct monthly business reviews. Ensure timely receipt of payments against invoices and maintain detailed competition mapping.
Required Qualifications
- 10 years+ experience in Business Development and sales focused on B2B KAM or Enterprise KAM
- excellent presentation skills
- experience in Key Account Management
- Detail-oriented with the ability to manage multiple relationships parallelly
- Exceptional written and verbal communication, managing technical proposals
- Ability to work under pressure & track record of delivering targets
Desired Qualifications
- Experience in Platform Sales across Rating Agency, B2B e-commerce platforms, SAAS platforms, Fintech, payment gateways
- MBA / PGDM degree from a premier institution or Chartered Accountant
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