Growth Lead (Lifecycle & CRM)
RemoteLondon, England, United Kingdom or United Kingdom
Job Summary
Own the lifecycle stack end to end, choosing tooling and building segmentation, triggers, and cadences that drive activation rather than newsletters. Sequence candidate onboarding from signup to first valuable actions, turning behavioral signal into personalized journeys and educating users on product value. Own reactivation as a core metric by designing sequences that re-engage users at the right moments and build the reporting layer from the ground up to make performance legible. Keep tests in flight constantly, killing ineffective experiments and doubling down on winners while collaborating with product and engineering to shape lifecycle work inside the product. Report to the Head of Growth and partner closely with the marketing team to maintain consistent voice across email, notifications, and in-product channels.
Required Qualifications
- Right to work in the UK
- You've stood up lifecycle or CRM from scratch
- You come from a consumer tech or software business
- You think in growth metrics, not marketing metrics
- You're highly technical, analytical, and commercial
- You've worked hand in hand with growth teams
- You've done it at early-stage companies
- AI fluent
- Strong product instincts
- Intelligent, ambitious, with strong judgement
Desired Qualifications
- You'd take that over big tech
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