Growth and Development Specialist
$150,000–$200,000 year
RemoteUnited States
Job Summary
Design, coordinate, and deliver onboarding and professional development initiatives across the Retail Division by creating engaging learning materials, job aids, and digital resources. Translate technical workflows into clear, user-friendly documentation and apply adult learning principles to ensure training is practical and immediately applicable. Maintain training assets in SharePoint, manage workflows and automations in Monday.com, and leverage Salesforce data to support recruiting, onboarding, and reporting efforts. Monitor participation, feedback, and performance metrics to identify improvement opportunities while providing ongoing support to team members navigating systems and operational processes.
Required Qualifications
- Foundational knowledge of the mortgage industry, loan lifecycle, and retail lending environment
- Understanding of basic adult learning principles (engagement, reinforcement, practical application)
- Above-average technical aptitude with productivity and learning tools; ability to quickly adapt to new systems
- Experience translating systems or workflows into clear training materials and documentation
- Strong communication and organizational skills
- Highly detail-oriented with the ability to manage multiple initiatives in a fast-paced environment
- 3–6 years of experience in mortgage, training, onboarding, enablement, or systems support roles
Desired Qualifications
- Minimum 2 years of experience within the mortgage or retail lending environment preferred
- Bachelor's degree in Business, Communications, or related field preferred; equivalent practical experience will be considered
- Monday.com certification or advanced hands-on experience
- Experience supporting onboarding, enablement, or professional development within mortgage or financial services
- Familiarity with LMS platforms or webinar delivery
- Experience supporting sales or retail mortgage teams
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