Grow With Us at Kwanii!
On-site · Cebu City, Central Visayas, Philippines
Job Summary
IT Specialist role overseeing and maintaining the client’s technology systems, including iOS configuration and troubleshooting, preventive maintenance of networking equipment (Cisco Meraki), and providing onsite and remote support. Responsibilities include ensuring data security and privacy, collaborating to optimize tech solutions, developing efficient helpdesk processes, serving as an escalation point for complex issues, monitoring helpdesk metrics and generating reports, maintaining documentation of technology projects, and staying updated on emerging technologies and industry trends. Requires English proficiency and a Cebu-based location with 1 year of IT experience; fresh graduates are welcome. Must have a valid driver’s license and own motorcycle for occasional field support.
Required Qualifications
- Based in Cebu Philippines
- Excellent written and spoken English communication skills
- 1 year of IT work experience in a business environment – fresh graduates are welcome to apply
- Experience in LAN and WAN setup and troubleshooting
- IOS and Windows configuration and troubleshooting
- Network printer setup and troubleshooting
- Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later
- Experience in remote access and support via AnyDesk
- Knowledgeable of data privacy practices and laws as they relate to technology issues
- With valid driver's license and own motorcycle for occasional field support, if needed
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