Group Travel Coordinator - WFH
RemoteUnited States
Job Summary
Coordinate end-to-end group travel logistics including flights, accommodations, ground transportation, transfers, and activities. Prepare and manage group contracts, rooming lists, payment schedules, and invoices while negotiating rates with hotels and carriers. Build detailed itineraries and passenger manifests, verify booking accuracy, and monitor schedules to address changes or troubleshoot issues before and during travel. Maintain accurate records of reservations, deposits, cancellations, and refunds while communicating with clients and vendors to resolve questions. Support on-site coordination or remote check-ins as needed and assist with post-trip reconciliation and feedback collection. This role requires 1+ years of experience in travel coordination or hospitality, strong organizational skills, and comfort working flexible hours to support group departures and arrivals.
Required Qualifications
- 1+ years experience in travel coordination, hospitality, events, or a closely related administrative/customer service role preferred
- Strong organizational skills with the ability to manage multiple bookings and deadlines simultaneously
- Excellent verbal and written communication and negotiation abilities
- Detail-oriented mindset and proven problem-solving skills under time pressure
- Basic computer skills required (Microsoft Office especially Excel and Word email, internet research; familiarity with online booking tools or reservation systems is an advantage)
- Comfortable working flexible hours on occasion to support group departures, arrivals or vendor time zones
- Professional, client-focused approach and ability to build rapport with diverse stakeholders
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