Group Services Coordinator
On-site · Fort Lauderdale, Florida, United States
Job Summary
Coordinate and plan the execution of group and wedding related onboard activities and amenities in conjunction with shoreside and shipboard stakeholders. Manage and maintain GO & OEM group dining allocations for all ships. Support the shipboard Events & Guest Services Supervisor with inquiries pertaining to groups, weddings, or special events. Collect and process payments for prepaid group events, weddings, special events, or in-port functions. Support both shoreside and shipboard teams with the planning and coordination of in-port functions and events. Demonstrate strong customer service, problem solving, and time-management skills; contribute to guest satisfaction and operational efficiency within the group services discipline. Travel less than 25% with shipboard travel likely; in-office role based in the Miami/Ft. Lauderdale area with some flexibility for Fridays working from home.
Required Qualifications
- Guest centric with strong customer service skills
- Great sense of ownership service recovery
- Creative, efficient and effective bottom line operator
- Strong planning skills, with an innovative, hands-on, practical approach
- Flexibility to travel on short notice for operational support
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