Group Senior Customer Strategy Analyst
On-siteMelbourne, Victoria, Australia
Job Summary
Deliver advanced customer, commercial, and operational analytics to identify revenue opportunities and drive business performance across Crown's integrated resort properties. Develop forecasting models, customer segmentations, and performance reporting to support strategic initiatives, workforce planning, and long-term commercial decision-making. Partner with senior stakeholders in Marketing, Gaming, Hotels, and Finance to translate complex datasets into actionable insights that influence key business outcomes. Analyse customer behaviour, pricing, product mix, channel performance, and demand trends to inform growth and profitability strategies. Design and maintain reporting frameworks, dashboards, and analytics solutions that improve data accessibility and decision-making capability.
Required Qualifications
- Demonstrated experience in a customer analytics, strategy, commercial analytics or business intelligence role within a complex and data-rich environment
- Advanced capability in SQL
- Experience using analytical tools such as Python or R to manipulate, model and interpret large datasets
- Strong experience with data visualisation and reporting platforms such as Power BI, Tableau or similar business intelligence tools
- Proven ability to engage and influence senior stakeholders by presenting data-driven insights, commercial recommendations and strategic business cases
- Experience developing forecasting models, customer segmentation frameworks, performance reporting and predictive analytics to support business outcomes
- Tertiary qualifications in Mathematics, Statistics, Economics, Commerce, Business, Finance or a related analytical discipline
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