Group Sales Manager
On-siteMiami, Florida, United States
Job Summary
Proactively solicit and book group meetings and revenue opportunities from assigned territories, researching, qualifying, and closing business according to designated parameters. Develop and implement sales strategies utilizing third-party resources and property sales engines to drive top-line revenue while maintaining brand integrity. Collaborate with revenue management and operations to align opportunities with hotel plans, ensuring timely and accurate information supports guest satisfaction and market share growth. Manage personal sales plans to exceed revenue goals, conduct targeted account research, and strengthen relationships with existing and new customers through sales calls, FAM trips, and trade shows. Maintain accurate account data, process correspondence within time limits, and utilize negotiating skills to close contracts.
Required Qualifications
- Experience in group sales
- Experience in revenue management
- Experience in sales and marketing
- Experience in guest satisfaction
- Experience in human resources
- Experience in financial management
- Targeted account research skills
- Timely response to incoming business opportunities
- Ability to ensure business is booked within hotel parameters
- Ability to solicit and qualify new accounts
- Ability to proactively identify, qualify and solicit new group business
- Ability to maintain and grow business of existing accounts
- Ability to identify and develop new markets
- Ability to understand competitor's strengths and weaknesses
- Ability to effectively sell against competitors
- Collaborative skills with on and off-property sales channels
- Ability to develop and strengthen relationships with new and existing customers
- Ability to proactively manage relationships with multiple contacts in assigned market accounts
- Ability to effectively manage and develop relationships with key internal and external stakeholders
- Ability to effectively utilize sales resources and administrative/support staff
- Ability to coordinate with hotels for site inspections
- Ability to update hotels on account status and pending business
- Ability to ensure follow-through and property buy-in on customer service needs
- Ability to develop correspondence and manage opportunity details
- Ability to proactively develop customer solutions
- Ability to maintain accurate and up to date account data and reporting
- Ability to process business correspondence within acceptable time limits
- Ability to create proposals/contracts and other related booking documentation
- Ability to manage and maintain account files
- Ability to effectively manage business opportunities and maximize revenue
- Ability to understand the overall market including competitors' strengths and weaknesses, economic trends, supply and demand
- Ability to know how to sell against competitors
- Negotiating skills
- Creative selling abilities
- Ability to close on business and negotiate contracts
- Salaried role status
- Uncapped bonus potential
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