Group Sales Coordinator-InterContinental Los Angeles Downtown

Coordinate services for clients and in-house guests while providing administrative and sales support for the department. Respond to client calls and special requests to obtain final details, dates, times, and room or meeting room requirements, then regularly follow up to maintain accurate information. Promote teamwork through daily communication with other departments regarding VIP amenities, special requests, or service needs. Resolve guest requests and complaints to satisfaction, inform supervisors of major issues, and perform administrative duties such as typing proposals, updating databases, and completing monthly reports. May coordinate outside vendor services like floral displays and audio-visual equipment. Handle guest room tours, property tours, and special guest requests while maintaining calendars, answering phones, and routing calls to appropriate sales staff.