Group Reservations Specialist
$55,432–$55,432 year
On-siteBanff, Alberta, Canada
Banff, Alberta, CanadaOn-siteFull Time$55,432–$55,432 yearHospitalityEnterprise
Full TimeEnterpriseHospitality
Job Summary
Coordinate all room-related requests and group reservations for conferences and events, managing rooming lists, contracts, rates, billing, and inventory across Opera Cloud, CRS, and GroupMax/Passkey. Monitor and respond to group inquiries via email, phone, and voicemail while running daily and weekly reports to audit group blocks and flag discrepancies. Collaborate with Sales, Conference Services, Front Office, Accounting, and Reservations teams to ensure seamless guest experiences. Requires a 12-month commitment, proficiency in Opera and Microsoft Office, and flexibility to work various shifts and weekends.
Required Qualifications
- 12-month commitment to the role
- Must be legally eligible to work in Canada
- Flexibility to work various shifts and weekends
- Ability to sit for extended periods
Desired Qualifications
- Previous reservations or hotel operations experience
- Keen attention to detail
- Passion for delivering exceptional guest service
- Proficiency in Opera Property Management System (PMS)
- Knowledge of Passkey/GroupMax
- Strong analytical, organizational, and administrative skills
- Ability to manage multiple priorities
- Excellent written, verbal, and interpersonal communication skills
- Proficiency in Microsoft Office applications, including Word and Excel
- Professional to presentation
- Ability to perform well under pressure in a fast-paced environment
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