Group Reservations Coordinator
$37,440–$41,600 year
On-siteColorado Springs, Colorado, United States
Job Summary
Maintain updated files on all upcoming groups and ensure accuracy between Delphi and SMS systems by cross-referencing resumes and verifying room block rates. Build rates and inclusive packages specific to each group, including deposit policies and cancellation terms, while processing travel agent commissions. Act as the liaison between groups and central reservations, inputting rooming lists and facilitating billing changes upon receipt from conference service coordinators. Manually assign accommodations based on feature and location requests, review no-shows for corrections, and assist accounting in verifying guest folios. Attend pre-planning and pre-conference meetings with clients and the conference services coordinator, providing reservation and pick-up reports as needed.
Required Qualifications
- High School graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook MS Word and Excel
- Experience with Group Sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines
- Capable of using multiple systems at the same time
- Self-starter results-oriented team player and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic evolving environment
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