Group Reservations Coordinator- $26/hour
$54,080–$54,080 year
On-siteLos Angeles, California, United States
Job Summary
Keep updated files on all upcoming groups upon receipt of turnover and ensure accuracy between the Delphi and SMS systems. Detail each Group profile and/or reservation with specific information including rate codes, deposits, location requests, and contract concessions. Build rates and inclusive packages specific to each Group, create routing profiles, and process travel agent commissions. Act as liaison between group and central reservations, input group rooming lists, and manually assign accommodations based on feature or location requests. Provide reservation and pick up reports upon request, cross reference resumes with system information, and attend pre-planning or pre-conference meetings. Review no shows from previous night and assist accounting in verifying guest folios. Ensure all group functions and audits are completed accurately and timely.
Required Qualifications
- High School graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook MS Word and Excel
- Experience with Group Sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines
- Capable of using multiple systems at the same time
- Self-starter results-oriented team player and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic evolving environment
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