Group Product Manager, Auto Finance Fraud Operations
HybridToronto, Ontario, Canada
Job Summary
Manage and monitor key fraud and operational risk metrics to exceed industry standards while leading all Fraud Strategy initiatives, including establishing objectives, setting priorities, and evolving processes for partner organizations like Fraud, Client Account Management, and Recovery Operations. Develop and implement approved fraud mitigation initiatives within the Auto Finance portfolio by interpreting complex data to identify patterns and respond to urgent business priorities. Collaborate with internal and external partners to build dynamic, tailored support models that protect client and business interests while remaining competitive in the marketplace. Work within a hybrid arrangement of 1-3 days on-site in Toronto.
Required Qualifications
- Strong knowledge and experience in product management, strategic planning, and project management sufficient to identify, develop, and implement approved fraud mitigation initiatives within the Auto Finance portfolio
- 5+ years of experience in business planning, fraud strategy development, and operational risk mitigation best-practices
- In-depth knowledge of Auto Finance products and the unique operational and risk characteristics that differentiate them from other borrowing products
- Strategic planning skills sufficient to establish and co-ordinate complex assignments and projects which can be ambiguous in nature
- Well-developed management and leadership skills sufficient to achieve results within a matrix organization
- Valid work or study permit
- Accountability
- Business Metrics
- Business Objectives
- Customer Experience (CX)
- Decision Making
- External Partners
- Investigating
- Judgement
- Long Term Planning
- Market Research
- Personal Initiative
- Prioritization
- Strategic Management
- Strategy Development
Desired Qualifications
- Ability to monitor market trends in fraud mitigation strategies across the Auto Finance sector
- Experience influencing and driving change at a senior level across partner functions such as Fraud
- Experience managing relationships and working effectively with internal and external partners including Fraud, Client Account Management, Recovery Operations and other lines of business
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