Group Operations Manager
$55,000–$65,000 year
On-siteYeovil, England, United Kingdom
Job Summary
Provide inspirational leadership to managers and staff, fostering a positive, accountable culture focused on delivering outstanding care. Lead business development initiatives to increase market share, secure new referral sources, and build relationships with local authorities, healthcare professionals, and commissioners. Act as an ambassador for the organisation, developing strategic partnerships and enhancing the company's reputation with clients and the wider community. Oversee day-to-day operations of the domiciliary care service, ensuring full compliance with CQC regulations and driving high standards of person-centred care. Manage budgets, financial performance, and resource allocation while overseeing recruitment, retention, and performance management of care and office staff. Monitor quality assurance processes, analyse operational data to support decision-making, and implement continuous improvement initiatives. Maintain a positive workplace culture and build strong relationships with stakeholders.
Required Qualifications
- Valid Category B driving license
- Willing to complete an Enhanced DBS
- Demonstrated ability to manage and influence multiple stakeholders
- Proven leadership and people management skills
- Experience managing budgets and operational performance
- Strong communication, negotiation, and relationship-building skills
- Ability to work strategically while maintaining operational oversight
- Strong analytical skills, with the ability to interpret data, identify trends, solve problems, and make informed business decisions
- Highly IT literate, with proficiency in Microsoft Office applications and experience using business management, reporting, and operational systems
- Proven ability to develop and implement operational plans that support strategic objectives and drive continuous improvement
- Strong knowledge of CQC regulations, safeguarding and quality standards or experience of working within a highly regulated industry sector
- Experience of business development and service growth
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