Group M&E Supervisor - Italy Offices Milan

Manage enquiry excellence by handling all inquiries efficiently and professionally while driving conversion from enquiry to signed contract. Support the Cluster Groups & M&E department by coaching team members, ensuring smooth daily operations and maintaining exceptional service standards for clients and guests. Identify upselling and cross-selling opportunities within a proactive sales environment, collaborating across departments to resolve challenges with a solution-focused approach. Utilize RHG tools and systems to maximize revenue opportunities while delivering consistently high property and company standards.