Group Housing Coordinator

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, determine appropriate room types, verify availability, and explain guarantee and cancellation policies. Accommodate special requests, answer facility questions, and input data into the reservation system. Oversee accuracy of room blocks, revise lists to maintain required availability, and set up proper billing accounts. Communicate with appropriate departments to resolve accommodation challenges and maintain organized files. Welcome guests, assist individuals with disabilities, and ensure professional appearance and confidentiality. Comply with company policies, quality assurance standards, and accessibility legislation.