Group Housing & Billing Coordinator

Coordinate housing and billing for group hotel guests from pre-arrival through departure. Process reservations, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set up proper billing accounts (share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with SOPs/LSOPs. Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.