Group Director, Top Client Development - Southeast
$130,000–$130,000 year
On-siteBal Harbour, Florida, United States
Job Summary
Spearhead assessment of opportunities and risks related to VIC client activity and engagement, developing creative, market-specific strategies and solutions. Serve as the primary advocate for boutique needs and client development initiatives across New York City, Boston, Chicago, Washington DC, Connecticut, New Jersey, and Detroit, ensuring unique market characteristics inform your approach. Dedicate significant time in-boutique, collaborating directly with Client Development Managers to service and build relationships with Top Clients, ensuring an exceptional, personalized luxury experience. Champion the alignment of local client development activities with the overall strategic direction of the US market, providing insights and recommendations to senior leadership. Lead cross-market collaboration, ensuring best-in-class execution of client events, experiences, and engagement strategies, both domestically and internationally. Based in Miami, Florida, with frequent travel (up to 50%) to boutiques and key markets including Texas and Georgia.
Required Qualifications
- 10+ years of progressive experience in luxury retail, client development, or a related strategic leadership role
- proven track record of driving client engagement and business growth at the boutique and market level
- Deep familiarity with the Northeast luxury landscape
- established relationships and cultural fluency across NYC, Boston, Chicago, Washington DC, and neighboring areas
- Demonstrated ability to lead teams, influence cross-functionally, and manage high-impact projects from conception to execution
- Advanced analytical skills (Excel, PowerPoint)
- experience translating KPIs and data into compelling narratives and strategic proposals
- Experience partnering with department store environments
- nuanced understanding of the boutique-client relationship
- A collaborative approach, with the ability to connect the dots across markets, teams, and organizational levels
- Bachelor's degree
- Minimum 10 years in client development, luxury retail, or related fields
- Some evening and weekend availability required for client events and boutique support
Desired Qualifications
- advanced degree
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