Ground Operations Associate
On-site · Mississauga, Ontario, Canada
Job Summary
Ground Operations Associate supports day-to-day logistics operations: monitor shipments using tracking systems, schedule pickup and delivery appointments, provide real-time shipment updates to internal teams, accurately enter details into client portal management software, deliver excellent service to carriers via phone and email, escalate unresolved issues promptly, and perform other duties as assigned. Requires data-entry experience, strong written/verbal communication, Microsoft Excel proficiency, bilingual English/French skills, and effective teamwork with high attention to detail for cross-border (Canadian/US) operations.
Required Qualifications
- Minimum 1 year experience in data entry
- Strong written and verbal communication skills
- Proficiency in Microsoft Excel
- Bilingual (English and French)
- Fluency in English (80% with Canadian and US employees)
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