Grooming Manager
$65,000–$70,000 year
On-siteCottleville, Missouri, United States
Job Summary
Onboard new Groomers, evaluate groom quality, and provide ongoing learning while performing dog grooming services to breed standards and client preferences. Ensure the safety and well-being of every pet and associate, taking immediate action whenever necessary. Assist in setting and achieving monthly sales and membership goals, coaching the team on recommended services and products. Maintain overall pet hygiene by clipping nails, brushing teeth, and cleaning ears, while keeping workstations sanitized before and after every pet. Advise owners on at-home care tips and resolve customer service issues. This hands-on leadership role supports a positive culture within a membership-based model focused on building lasting relationships with pets and their people.
Required Qualifications
- Experience running full-service grooming salons including sales and inventory
- Four to six years of professional grooming experience
- Strong teacher of grooming skills to others
- Strong knowledge of individual breed standards and breed cuts
- Use of proper scissoring techniques
- Experience in customer service and conflict resolution
Desired Qualifications
- Experience in customer service and conflict resolution
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