Greek- Speaking Player Support Agent-iGaming
On-siteBelgrade, Central Serbia, Serbia
Job Summary
Assist VIP Managers of Greek-speaking players, building long-term, trust-based relationships with high-value clients to drive retention and growth. Provide tailored solutions and personalized service, acting as the go-to contact for inquiries and issue resolution while collaborating with internal teams to deliver an exceptional VIP journey. Handle additional tasks as assigned by department leadership. Requires native-level Greek and English proficiency, plus mandatory iGaming industry experience. Competitive salary with commission, private health care, and structured career progression from Agent to Project Manager available.
Required Qualifications
- Native-level Greek
- Excellent command of English (both spoken and written)
- Proven experience in the iGaming / Gambling industry (mandatory)
- Strong interpersonal and relationship-building skills
- Excellent communication skills, both written and verbal
- Ability to understand player needs and deliver tailored solutions
- Good organizational and time-management skills
- Analytical mindset with the ability to interpret data and KPIs
- Confidence in using Microsoft Office and CRM tools
- Ability to work under pressure and deliver results in a target-driven environment
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