Greek Call Center Representatives
On-siteCape Town, Western Cape, South Africa
Job Summary
Handle customer interactions across multiple communication channels while providing assistance and accurately capturing client information to maintain records. Deliver a professional experience by following company procedures, systems, and campaign processes within a team environment. Meet quality, productivity, and performance standards while working effectively in a fast-paced, target-driven setting. Requires Grade 12 or equivalent, 1–2 years of BPO customer service experience, and fluency in English and Greek. Must be authorized to work in the country, pass a Level II background check, drug screening, and submit to security investigation.
Required Qualifications
- Grade 12 / National Senior Certificate (or equivalent)
- Minimum 1–2 years' experience in a customer service role within a BPO environment
- Fluent in English and Greek
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Good computer literacy and administrative skills
- Ability to work in a fast-paced and target-driven environment
- Professional, adaptable, and customer-focused attitude
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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