Graduation Specialist
On-siteUniversity, Florida, United States
Job Summary
Receive and process high volumes of confidential graduation applications, comparing student records against degree requirements and university policies to ensure compliance. Serve as the primary contact for students, alumni, faculty, and staff regarding degree conferral and diploma inquiries, while managing the full diploma production lifecycle from printing to digital distribution. Maintain accurate degree audits, resolve discrepancies with academic advisors, and monitor financial holds impacting diploma release. Prepare official documentation, process apostille requests, and support commencement ceremonies by validating participation data and assisting with student communications.
Required Qualifications
- High School diploma
- 3 years of job-related experience
- Skills in active listening, critical thinking, verbal, and written communication
- Multicultural competencies; ability to work with diverse populations in a team environment
- Ability to analyze and evaluate a situation to address/route appropriately
- Ability to build relationships across a wide range of constituents
- Ability to handle multiple work unit priorities and projects independently
- Ability to work with accuracy and diligence
- Ability to multi-task and prioritize competing deadlines in a high-volume fast-paced environment
- Ability to maintain confidentiality
- Ability to adapt, change, and learn new procedures
- Advanced organizational skills and ability to prioritize tasks during high volume work times and to switch between tasks if required
- Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math
- Proficiency in MS Office and other related technologies or ability to assimilate quickly
- Knowledge of common higher education standards, policies, and procedures
Desired Qualifications
- Associates degree preferred
- Student Information System experience preferred
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