Graduate Programme - Customer Success
$34,000–$34,000 year
On-siteLondon, England, United Kingdom
Job Summary
Own a portfolio of accounts as the primary point of contact from signature onwards, driving customer health, product adoption, and retention through deep understanding of client goals and pains. Project manage client onboarding to hit time-to-value targets, executing the adoption playbook by preparing high-quality insights decks and running use-case training sessions. Identify risks to adoption and renewal, developing mitigation plans to improve outcomes while building strong interpersonal relationships via client calls, in-person meetings, and proactive advice. Collaborate with internal departments, providing regular progress updates to the team and feeding customer insights to the product and partnership teams. Utilize the Gen AI hub to increase efficiency and deliver value across the business.
Required Qualifications
- Excellent verbal and written communication skills
- Strong relationship-building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
- Curious, proactive individuals who are keen to learn and grow
Desired Qualifications
- Master's degree preferred
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