Graduate Program Coordinator
$81,312–$103,986 year
On-site · Toronto, Ontario, Canada
Job Summary
Graduate Program Coordinator at the University of Toronto's Faculty of Information supporting day-to-day academic operations for the Master of Information and Master of Museum Studies programs. Responsibilities include coordinating preparation and distribution of program/course materials, advising on admissions and degree requirements, maintaining knowledge of policies and procedures, coordinating accreditation and program audits, developing new procedures and workflows, liaising with industry on program requirements, and providing guidance to faculty and students. Requires a Bachelor's degree (or equivalent), multiple years of post-secondary academic program administration experience, strong policy knowledge, ability to draft procedures/handbooks, project coordination and interpersonal/communication skills, and proficiency with student information systems and the Microsoft Office ecosystem.
Required Qualifications
- Bachelor's degree or acceptable combination of equivalent education and experience
- Minimum four (4) years of recent experience in providing academic program administration in a post-secondary environment
- Experience working directly with Programs Directors to provide program information (admissions, registration, course enrollment, degree requirements, theses final oral exams)
- Solid knowledge on academic policies and procedures including general admission process, program/degree requirements, application process, petitions, and role of registrarial office
- Experience advising faculty members on appropriate academic guidelines and procedures, and maintaining workflows
- Demonstrated experience recommending process and workflow improvements
- Experience interpreting policies and drafting procedures and handbooks (e.g., for instructors, for final exams, for TAs, etc.)
- Experience coordinating skills development programming for professional-stream students
- Experience liaising with industry as it relates to student program requirements
- Demonstrated experience developing new procedures and processes and seeing them through from conception to implementation
- Demonstrated organizational and time-management skills including the ability to work independently and effectively manage multiple competing priorities and deadlines
- Proficient in ROSI, ROSI Express, Quercus, eMarks, CIS, CM, or similar student systems to enter data, retrieve information, and generate reports
- Advanced computer skills, including significant experience with Microsoft Office suite (Word, Excel, Outlook, etc.) and SharePoint
- Excellent interpersonal skills and demonstrated ability to effectively interact with various stakeholders including students, faculty members, staff, and external partners
- Strong attention to detail
- Demonstrated ability to develop and maintain web-based information and application
- Superior planning and project-management skills
- Ability to manage a high volume of competing priorities and deadlines
- Excellent problem-solving and analytical skills
- Excellent written and verbal communication skills
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