Graduate Financial Aid Counselor
$48,610–$66,839 year
HybridBoston, Massachusetts, United States
Job Summary
Counsel and advise graduate students and families on financial aid availability, delivery processes, and reconciliation procedures. Review student applications, perform federal needs analysis, and verify information according to federal processes. Administer federal, state, and Northeastern-based financial assistance while conducting term audits to adjust aid and monitor academic progress. Intercede with School administrators, Student Accounts, Registrar, and Co-op departments to resolve issues. Represent the Financial Aid Office at Open Houses, meetings, and workshops to answer questions regarding the process. This role operates in a hybrid arrangement for a graduate student at Northeastern University.
Required Qualifications
- Bachelors Degree
- Experience in student personnel administration
- Experience in Financial Aid
- Experience in Student Accounts
- Strong communication skills
- Interpersonal skills
- Organizational skills
- Ability to communicate well by telephone
- Ability to communicate well by email
- Ability to communicate face-to-face
- Ability to give presentations to large groups of students
- Ability to give presentations to large groups of families
- Ability to work with a diverse student population
- Strong analytical skills
- Decision-making skills
- Problem-solving skills
- Willingness to work with non-traditional student populations
- Ability to work with adult learners
- Ability to work with a diverse student population
Desired Qualifications
- Bachelors Degree preferred
- Experience in student personnel administration, preferably in Financial Aid or Student Accounts
- Working knowledge of ServiceNow
- Working knowledge of PowerFAIDS
- Working knowledge of Banner
- Working knowledge of Microsoft Teams
- Working knowledge of Outlook
- Working knowledge of Word
- Working knowledge of Excel
- Experience working with non-traditional student populations and adult learners preferred
- Demonstrated ability to work with a diverse student population
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