Graduate Customer Success
$34,000–$34,000 year
On-siteLondon, England, United Kingdom
Job Summary
Manage customer outcomes by driving action on insights, model trust, and data quality while contributing to retention alongside Account Managers. Build deep expertise in account-specific insights and data methodology to solve real problems, turning data into clear recommendations and maintaining accuracy. Lead onboarding by establishing integrations and early insights to meet time-to-value targets, while proactively identifying risks like stalled adoption or data issues before they impact relationships. Collaborate with internal teams to feed customer insights back to Product and keep stakeholders aligned through regular updates. Leverage the Gen AI hub to increase efficiency and engage with senior leadership at leading retail brands.
Required Qualifications
- Excellent verbal and written communication skills
- Strong relationship-building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights
- Proficiency in Excel
- Organised and able to manage multiple priorities simultaneously
- Interest in emerging technologies and excited by the potential and opportunity AI brings
Desired Qualifications
- Curious, proactive individuals who are keen to learn and grow
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