GP Service Delivery Manager
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Serve as the primary point of contact for GP clients, supporting day-to-day service delivery, onboarding discussions, and recurring deliverables. Review, validate, and interpret complex financial and ownership data across reporting workflows, investigating anomalies and maintaining strong data integrity. Support client inquiries and service delivery issues related to fund data and portfolio company information by assessing contexts and coordinating resolutions. Oversee document workflows from initial receipt through final validation while leveraging integrated tools to streamline operations and design workflow improvements. Identify recurring issues and process gaps to contribute to small improvement initiatives that strengthen client delivery and operational consistency.
Required Qualifications
- 2-4 years of experience in client service, service delivery, data management, financial operations, or a SaaS delivery environment
- exposure to client accounts, issue management, or implementation support
- Clear, structured, and professional communication
- Strong analytical skills and good judgement
- Ability to build effective working relationships with internal teams and external stakeholders
- Comfortable coordinating across groups to keep work moving
- Comfortable learning new tools, platforms, and workflows
- Experience with portfolio monitoring software, enterprise SaaS platforms, Excel, or data vendor platforms
Desired Qualifications
- Interest in Finance & Private Markets
- Exposure to financial services, SaaS, private markets, or capital markets
- curiosity and willingness to learn
- Understanding how financial data flows
- Understanding what key data points represent
- Understanding how reporting issues are solved
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