Gouvernant(e)
On-siteMaffliers, Île-de-France, France
Maffliers, Île-de-France, FranceOn-siteFull TimeHospitalityEnterprise
Full TimeEnterpriseHospitality
Job Summary
Supervise daily floor operations, ensuring strict adherence to hygiene, safety, and service quality standards across 99 rooms and communal areas. Manage the housekeeping and laundry teams through daily briefings, performance evaluations, and recruitment while resolving guest issues proactively. Assign roles during emergencies and maintain brand compliance for staff attire and conduct. Inform guests of available services upon request and foster cross-departmental collaboration to ensure seamless guest experiences.
Required Qualifications
- Bac à / BTS Hôtellerie Restauration
- expérience confirmée sur le poste
- Excellentes aptitudes à communiquer, à l'oral comme à l'écrit
- Capacité à former les membres de l'équipe et à développer leurs compétences
- Compétences informatiques (traitement de texte et tableur, OPERA)
- Sens du détail
- Sens de l'accueil et du contact
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