Goods on Hold Operative - Register your interest
$25,500–$25,500 year
On-siteHavant, England, United Kingdom
Job Summary
Manage the held parcel process within the depot to achieve deadlines, ensuring maximum visibility of parcels and presenting them for delivery on the required date. Resolve customer queries, deal with depot collections, and verify delivery information for 'unable to locate' parcels. Transport damaged or open items to the goods on hold area for investigation, request further information, or return to customers as needed. Administer mis-routes and mislabelled parcels while collaborating with senior management and security to identify and prevent fraudulent consignments. Conduct housekeeping checks and handle customer parcel searches. Work 5 days from 7 including weekends at our Havant depot.
Required Qualifications
- proven and demonstrable experience of working in a fast paced administrative role ideally gained within a warehouse environment or customer-facing role
- high level of accuracy
- self-motivation
- organisation
- strong communication skills
- confidence interacting with customers over the phone and face to face
- excellent administration skills
- ability to use Microsoft Office programmes
- outstanding attention to finer detail
- security awareness
- Passion
- Respect
- Honesty
- Flexibility
- Hard Work
- Accountability
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