KCN CampgroundsPosted 1 month ago

Goodland, KS KOA Journey - Campground General Manager

KCN CampgroundsPosted 1 month ago

$30,000–$38,000 year

On-siteGoodland, Kansas, United States

Goodland, Kansas, United StatesOn-siteFull Time$30,000–$38,000 yearSenior LevelSmall

Full TimeSenior LevelSmall

Job Summary

Oversee daily campground operations including housekeeping, grounds, maintenance, guest services, and staff scheduling to ensure safety, brand compliance, and financial performance. Lead the onsite team through recruitment, training, and performance management while managing annual budgets, vendor invoices, and cash reconciliation. Serve as a Revenue Management Team member to optimize occupancy, pricing, and Kampstore sales, and drive community engagement through local partnerships and event planning. Maintain strong guest satisfaction metrics via Google Reviews and NPS scores while supporting the Care Camps Foundation.

Required Qualifications

Bachelor's degree
5+ years of experience in campground management or hospitality
Strong leadership and team management skills
Ability to handle escalated guest concerns with professionalism
Experience with budget management and financial stewardship
Knowledge of local regulations and compliance requirements
Ability to work weekends and holidays
Valid driver's license
Ability to lift up to 50 lbs
Experience with revenue management and occupancy optimization
Experience with staff scheduling and labor cost control
Experience with vendor management and inventory control
Experience with marketing campaigns and community engagement
Experience with event planning and execution
Experience with guest retention and loyalty programs
Experience with training and coaching staff
Experience with performance evaluations and reviews
Experience with safety procedures and emergency protocols
Experience with facility maintenance and capital projects
Experience with brand standards and policy compliance
Experience with Google Reviews and Net Promoter Score (NPS)
Experience with criminal background checks and favorable results
Ability to pass a criminal background check

Desired Qualifications

Experience with Care Camps Foundation or similar community foundations
Experience with premium site utilization and upselling
Experience with store merchandising and sales
Experience with local tourism boards and chambers of commerce
Experience with local vendor partnerships
Experience with annual events calendars
Experience with revenue management teams
Experience with cross-functional collaboration
Experience with guest retention strategies
Experience with cost-saving measures
Experience with team motivation and culture building
Experience with mentorship and coaching
Experience with real-time feedback
Experience with operational and safety standards training
Experience with reducing turnover
Experience with property repairs and maintenance
Experience with CAPEX projects
Experience with regional management reporting
Experience with financial reporting to executives
Experience with cash handling and banking procedures
Experience with petty cash ledgers
Experience with inventory ordering and re-ordering
Experience with labor cost review and budget adherence
Experience with guest experience quality
Experience with team performance recognition
Experience with team growth and development
Experience with challenging roles
Experience with guest-first service
Experience with accountability and teamwork
Experience with service standards
Experience with team performance metrics
Experience with annual true-up
Experience with scorecard metrics
Experience with team bonus calculations
Experience with demand identification
Experience with pricing adjustment
Experience with revenue strategy optimization
Experience with guest experience optimization
Experience with occupancy trends
Experience with average daily revenue per guest
Experience with store purchases promotion
Experience with premium cabins promotion
Experience with deluxe patio sites promotion
Experience with guest communications
Experience with check-in procedures
Experience with local marketing campaigns
Experience with marketing manager collaboration
Experience with guest retention and repeat visitation
Experience with loyalty programs
Experience with team recruitment
Experience with team hiring
Experience with team training
Experience with team development
Experience with high performer identification
Experience with Manager In Training program
Experience with regular team meetings
Experience with performance evaluations
Experience with coaching
Experience with feedback
Experience with culture building
Experience with guest satisfaction
Experience with team performance
Experience with team motivation
Experience with team alignment
Experience with service standards
Experience with property performance
Experience with team leadership
Experience with guest satisfaction
Experience with property performance
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