Golden Gate Casino - Beverage - Manager
On-siteLas Vegas, Nevada, United States
Job Summary
Forecast, plan, and manage all beverage orders, staff, and finance to maximize sales and revenue through customer satisfaction and employee engagement. Schedule, train, and evaluate beverage staff while resolving guest complaints and adhering to responsible alcohol service standards. Oversee daily beverage operations, greet guests professionally, and lead the team during heavy shifts by coaching, teaching, and maintaining sufficient inventory. Investigate guest complaints related to beverage service and ensure strict compliance with company, departmental, and Gaming Control Board rules. Work any day of the week, including weekends and holidays, and lift up to 50 pounds in a hot, noisy environment.
Required Qualifications
- Ability to read and speak English and communicate effectively with Guests, Team Members and Management in both written and verbal form
- Knowledge of property and amenities
- Understanding of Fremont Street Experience to assist Guests
- Ability to supervise multiple properties
- Ability to multitask
- Must be able to work any day of the week and any shift to include weekends and holidays. As well as work special events and concerts
- Must be able to establish and maintain effective working relationship with Team Members and Guests
- Must be at least 21 years of age
- Must be able to obtain required work cards
- High School diploma or general education degree (GED)
- Ability to lift 50 pounds
- Ability to stand and walk for long periods of time
- Ability to work in an area which may be unusually hot, cold, noisy and may contain secondhand smoke
Desired Qualifications
- Previous beverage experience
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